Exchange and Return

We are very sorry to hear that you are not satisfied with our product. Therefore we would like to satisfy you again about MTRY to improve your experience.

You can return up to 14 days after receipt, whereby we ensure that the purchase amount has been deposited into your account within 5 days after receipt of the return.

The steps for our returns policy:

Step 1: Fill out the form.

Step 2: Send your order.

Send the items in combination with the return form to the indicated address. Make sure the parcel is provided with a Track and Trace code. You are responsible as the sender, as we do not want any misunderstandings.

Step 3: Receive the purchase amount on your account.

Upon receipt of your return package, the corresponding amount of money will be deposited into your account within 5 working days.